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Delivery & Collection
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Delivery Information
Delivery InformationReady to Wear
If you place your order before 2PM (GMT/BST) Monday to Friday, it will be processed and dispatched the same day. Ensure you order before this time if your order is time sensitive. We do not process or ship orders on Saturday, Sunday or UK bank holidays.
Orders placed on Saturday, Sunday or a UK Bank Holiday will be processed & dispatched on the first working day after the order has been placed. Please note that during sale periods, our next-day delivery service may be affected and take longer than usual.
Duties and taxes are not included for International shipments. Read more.
International shipments are shipped under DAP. Please visit DHL website for more clarity [What does DAP stand for in logistics? - DHL Freight Connections (dhl-freight-connections.com)}
Country Delivery Time Cost Mainland UK & Northern Ireland 1-2 Working Days
£8.95 (FREE over £350)
(during sale periods, orders will take longer than expected)
Highlands & Islands 2-4 Working Days £19.95
Rest of World 1-3 Working Days £34.95
United States 2-4 Working Days £34.95 Did you find it helpful? Yes No
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Country
Delivery Time
Cost United Kingdom
2-3 Working Days
£8.95 (FREE over £350) United States
2-4 Working Days
£34.95 Europe 2-8 Working Days
£29.95
Rest of World
5+ Working Days
£44.95
BFPO No Guarantee
£3.95 Did you find it helpful? Yes No
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Delivery FAQs
Delivery FAQsTaxes & Duties
United States : Taxes and Duties to be paid on receipt of orders over the value of $800
Europe : Taxes and Duties to be paid on receipt of all orders
Rest of Word : Taxes and Duties to be paid on receipt of certain locations, please check your local authority
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Name: Service number, rank or title, and full nameAddress: Unit, regiment, or HM ship
Company: Operation (if deployed)
City: BFPO number
For family members, please start with:
Name of Dependent: c/o service number, rank, and full name
For non-service personnel, please start with:
Staff number (if available), followed by full name.
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Delivery Information
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Returns & Refunds
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Returns
ReturnsReturns & Exchange Policy
At Gieves and Hawkes, we want you to be completely satisfied with your purchase. If for any reason you're not happy, here's what you need to know about returns and exchanges:
We're currently working on a self-service returns portal. In the meantime, if you wish to return a full-price item for any reason within 28 days of purchase, please kindly follow instructions under sections 3 & 4. If you have any questions you can contact us at customerservices@gievesandhawkes.com.
- Right to Return
- Full-Price Items: You can return full-price items within 28 days of purchase. All goods must be returned unused, in their original packaging, with all labels and garment tags still attached. Any garments returned in an unsellable state will be returned to the customer, and the refund will not be processed. This does not affect your right to return faulty goods.
- Sale Items: Sale items can be returned within 14 days of purchase. The same conditions apply as for full-price items—goods must be unused, in their original packaging, with all labels and tags attached.
- Exchanges
- We do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, you will need to return the original item and place a new order for the desired item.
- Return Process
- To Return an Item: Please see the address below to return your unwanted items to, within the relevant return period (28 days for full-price items, 14 days for sale items) at customerservices@gievesandhawkes.com or for military items contact military@gievesandhawkes.com. We will provide you with return instructions if you have any queries.
- Return Conditions: All returned items must be unused, in their original packaging, and with all tags and labels still attached. Any items returned in an unsellable condition will be returned to the customer, and the refund will not be processed.
- Return Shipping
- It is the customer's responsibility to pay for all carriage and costs incurred when returning goods. We recommend using a delivery service that insures you for the full value of the goods, as Gieves & Hawkes cannot take responsibility for items lost in transit without proof of delivery.
- Refunds
- Refund Process: We will only refund the value of the goods returned. No carriage costs will be refunded unless previously agreed upon by a member of our Customer Services team via email. Refunds will be processed to the card used for the original purchase and will be issued within 5 days of receipt of the return during non-sale periods.
- Exceptions
- Personalized or Custom Items: These items cannot be returned or exchanged unless they are faulty. This includes any tailored items which have been altered by your request.
- Hygiene Products: For health and safety reasons, items such as opened underwear, swimwear, and cosmetics cannot be returned unless faulty.
Please make your returns to the UK address below:
Gieves & Hawkes Warehouse E-comm
Unit J7-8, Abbey Farm Commercial Park
Southwell Road, NR10 3JU
Horsham St. Faith
+44 3339963740
Ref: Please use your order no.For Military returns please contact our department before shipping your return, military@gievesandhawkes.com.
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Send feedbackThanks for the feedback. We will improve this article.Right to Return- Full-Price Items: You can return full-price items within 28 days of purchase. All goods must be returned unused, in their original packaging, with all labels and garment tags still attached. Any garments returned in an unsellable state will be returned to the customer, and the refund will not be processed. This does not affect your right to return faulty goods.
- Sale Items: Sale items can be returned within 14 days of purchase. The same conditions apply as for full-price items—goods must be unused, in their original packaging, with all labels and tags attached.
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Send feedbackThanks for the feedback. We will improve this article.How to ReturnTo Return an Item: Please see the address below to return your unwanted items to, within the relevant return period (28 days for full-price items, 14 days for sale items) at customerservices@gievesandhawkes.com or for military items contact military@gievesandhawkes.com. We will provide you with return instructions if you have any queries.
Return Conditions: All returned items must be unused, in their original packaging, and with all tags and labels still attached. Any items returned in an unsellable condition will be returned to the customer, and the refund will not be processed.
Please make your returns to the UK address below:
Gieves & Hawkes Warehouse E-comm
Unit J7-8, Abbey Farm Commercial Park
Southwell Road, NR10 3JU
Horsham St. Faith
+44 3339963740
Ref: Please use your order no.For Military returns please contact our department before shipping your return, military@gievesandhawkes.com.
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Send feedbackThanks for the feedback. We will improve this article.Return ShippingIt is the customer's responsibility to pay for all carriage and costs incurred when returning goods. We recommend using a delivery service that insures you for the full value of the goods, as Gieves & Hawkes cannot take responsibility for items lost in transit without proof of delivery.
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Send feedbackThanks for the feedback. We will improve this article.Return ExceptionsPersonalized or Custom Items: These items cannot be returned or exchanged unless they are faulty. This includes any tailored items which have been altered by your request.
Hygiene Products: For health and safety reasons, items such as opened underwear, swimwear, and cosmetics cannot be returned unless faulty.
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Send feedbackThanks for the feedback. We will improve this article. - Right to Return
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Refunds & Exchanges
Refunds & ExchangesRefunds
Refund Process: We will only refund the value of the goods returned. No carriage costs will be refunded unless previously agreed upon by a member of our Customer Services team via email. Refunds will be processed to the card used for the original purchase and will be issued within 5 days of receipt of the return during non-sale periods.
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Send feedbackThanks for the feedback. We will improve this article.ExchangesWe do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, you will need to return the original item and place a new order for the desired item.
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Returns
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Stores & Services
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Stores
StoresNo.1 Savile Row
Address:
1 Savile Row, London, W1S 3JROpening Hours:
Monday - Friday : 10am - 7pm
Saturday : 10.30am - 6pm
Sunday : 11am - 4pm
Bank Holiday Monday : 10am - 5pmContact Details:
0207 434 2001
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Unit 46 The Mailbox, Wharfside Street, Birmingham, B1 1REOpening Hours:
Monday - Saturday : 10am - 6pm
Sunday : 11am - 5pm
Bank Holiday Monday : 10am - 5pmContact Details:
0121 399 0221
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1 - 3 St. Micheal's Row, Chester, CH1 1ELOpening Hours:
Monday - Saturday: 10 am - 6 pm
Sunday: 11 am - 5 pm
Bank Holiday Monday: 11 am - 3 pmContact Details:
0124 432 7576
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115 - 126 Briggate, Leeds, LS1 6LXOpening Hours:
Monday - Friday: 9:30 am - 5 pm
Sunday: Closed
Bank Holiday Monday: 11 am - 3 pmContact Details:
0113 484 0895
leeds@gievesandhawkes.comDid you find it helpful? Yes No
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1 - 2 the Square, Winchester, SO23 9ESOpening Hours:
Monday - Saturday: 9:30 am - 5 pm
Sunday: 10 am - 4 pm
Bank Holiday Monday: 10 am - 4 pmContact Details:
0196 285 2096
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Stores
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Our Services
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Made To Measure
Made To MeasureBook your Appointment
The Gieves & Hawkes Made to Measure service is the ideal option for the man who wants the freedom to create their own truly personalised garment, or for those who wish to add subtle details and touches to items in our RTW collection.
Experience the personalised process of Made to Measure and prepare for the upcoming wedding season and create a truly unique piece to your exact taste.
Secure Your AppointmentDid you find it helpful? Yes No
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When you arrive for your first consultation, we walk you through the entire process which is split into 3 core steps:
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Send feedbackThanks for the feedback. We will improve this article.MEASURINGOnce your consultant has found the correct fit for you, they then take a series of precise measurements. All of which are recorded and saved to your private profile, so that every time you return, we have your exact measurements that we can refer to for future orders.
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This not only demonstrates our reputation, but most importantly, the exclusivity we are able to offer you. Based on the type of garment, occasion or season, your consultant will guide you through the best
cloth weights, colours & patterns.
Having chosen your cloth and had measurements taken it is time to select your personal touches - from lapel style and width, jacket type
and closure, through to lining colour and pocket styles. For trousers, details incl. belt loops, side adjusters, or brace buttons. Turn-ups (cuffs) or a plain finish, type of pockets, button style, pleating and more.
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If any further adjustments are required, these last refinements will be amended on site by one of our tailors.
Our Made-to-Measure service is available at every single one of our stores; Bath, Birmingham, Chester, Winchester, and No.1 Savile Row, London.
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Bespoke Tailoring
Bespoke TailoringBook your Appointment
Gieves & Hawkes has over 250 years of history creating bespoke garments for customers from all backgrounds, cultures, and lifestyles.
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It is the unique relationship between our customers, cutters and tailors that drives our craft forward, and from which our reputation has been built. This consistency is achieved by the passing down of knowledge from our experienced tailors in our workshop and constantly perfecting the process of bespoke tailoring while being alert to the requirements and wishes of our customers.
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Our collections of cloth range from luxurious cashmeres for overcoats to the lightest breathable wools for warmer climates, alongside a growing range of more rugged but soft linens, jersey, and cottons for the more versatile contemporary garments.
The cutter will then create a personal paper pattern by hand, from which the cloth will be struck. This is passed on to the tailor who’ll start to construct the garments with the required fittings needed to complete the first commission. The pattern is updated after each fitting to ensure accuracy; it also means that subsequent orders will require fewer fittings.
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From the measuring of the body, the design of a garment, how the pattern is created, to choices of cloth and construction. The tailor will mould and sculpt the cloth by shrinking, stretching, using multiple sewing techniques to create a unique three-dimensional garment, which is finished by an expert hand with the smallest most delicate but durable silk thread hand finishing.
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The bespoke suit still holds its position as the core of our wardrobe; for it to remain relevant, versatile, and functional it will continue to evolve, as it has done throughout our history.
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Sunset Marquis Hotel
Saturday 25th & Sunday 26th October 2025
New York City
Loews Regency New York Hotel
Tuesday 28th, Wednesday 29th & Thursday 30th October 2025
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Military Services
Military ServicesBespoke & Made to Measure
Our recognition of creating military uniforms with the highest distinction continues today with our bespoke service. These uniforms are all individually hand-cut and handcrafted by our skilled artisans at No.1 Savile Row.
Each bespoke uniform entails approximately 100 hours of careful craftsmanship, spanning three to four fittings, ensuring the perfect fit and finish. With over 30 measurements taken and a unique pattern cut for each individual, this extraordinary experience in traditional hand tailoring unfolds over a period of three to four months from conception to completion.
For those seeking a high-quality military garment with a quicker turnaround time and a more accessible pricing point, our Made to Measure (MTM) service is the ideal choice.
This service involves taking measurements and refining the fit with the help of a trial garment, ultimately resulting in a customised uniform. The MTM process takes place in 8 to 10 weeks, offering a balance of efficiency and quality.
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Handcrafted in our Savile Row workshop, we exclusively use specially commissioned 2% gold lace to achieve the utmost authenticity.
Our lacing services extend to all styles, including Royal Navy, Royal Fleet Auxiliary, Merchant Navy, Sea Cadet Corps, and more. Lead times for lacing can vary with the seasons, so please reach out for the most current information on lead times.
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We offer both court and loose mounting for full-size and miniature medals, ensuring every detail is perfectly sewn, never relying on damaging products like glue.
We take the extra step of lightly cleaning your medals and replacing ribbons unless you request otherwise. For larger sets, we mount them on a sturdy frame to distribute weight comfortably.
Additionally, we can provide miniature medals upon request, with lead times varying by season, so please get in touch for the latest details.
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This encompasses new swords as well as refurbishment. Each sword is crafted in England to the highest standards, with opportunities for engraving and customization.
Your sword, a symbol of tradition and honour, is in the hands of experts who understand its significance in the world of military heritage.
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Ready to Wear
Ready to WearSuits
Where classic tailoring meets modern design, indulge in sartorial excellence with our Suits collection. Offering a seamless blend of form and function, showcasing the skill and attention to detail that define Gieves & Hawkes. With a focus on fine materials and precise construction.
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Send feedbackThanks for the feedback. We will improve this article.ShirtsDiscover the ideal blend of sophistication and versatility with our Formal and Casual shirt collection. Each shirt crafted in Italy to provide comfort and style, with our formal shirts offering a polished finish perfect for making a distinguished impression at any event. Meanwhile, our casual shirts combine relaxed elegance with contemporary style and fit.
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Each piece is designed to complement your wardrobe, whether you’re preparing for formal occasions or aiming to enhance your everyday attire.
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Made To Measure
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Site Policies
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Terms and Conditions
Terms and ConditionsWho We Are
Gieves and Hawkes (www.gievesandhawkes.com) is owned and operated by Gieves and Hawkes Retail Limited (co.11689077, VAT.GB456713967). Gieves and Hawkes Retail Limited is committed to ensuring that your privacy is protected. This privacy policy sets out how Gieves and Hawkes Retail Limited uses and protects any information that you give us when you use this website. Gieves and Hawkes Retail Limited may change this policy from time to time by updating this page.
Who we are
If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions. Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website.
You should save a copy of these terms and conditions for future reference and if you have any questions about the Website please contact Customer Services.
The following definitions are used in these terms:
Customer, you You, the customer accessing and/or using the Website. Website www.gievesandhawkes.com Seller, us, we Gieves & Hawkes Retail Limited. Company Number 11689077. Registered office, Unit A, Brook Park East, Shirebrook, NG20 8RY Website operator Gieves & Hawkes Retail Limited. Company Number 11689077. Registered office, Unit A, Brook Park East, Shirebrook, NG20 8RY Customer service Contact us Did you find it helpful? Yes No
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Send feedbackThanks for the feedback. We will improve this article.Placing an orderADD TO BAG:
Select the product(s) you want to buy from the Website (including the size, colour (where applicable) and the quantity (the default will be one (1) unit and there is a limit of ninety nine (99) units per item. To order quantities greater than 99 units per item, please contact Customer Services who will be able to assist you with your order). Click 'Add to Bag'.CHECKOUT: Once you have added all of the products you wish to order, click on the ‘My Bag’ icon in the top right hand corner. Review the contents of your bag and make sure all specifications meet your requirements then, click "Continue Securely".
ACCOUNT/GUEST:
Enter your email address. If you already have an account, you will be asked to enter your password to log in, or you can choose to continue as a guest without logging in. If you do not have an account, you will be given the opportunity to register for an account or to continue as a guest.DELIVERY:
Select your preferred delivery method. Not all delivery options are available for all products.PAYMENT:
Select your preferred payment type on our secure payment page. Your payment will be collected from you by, or on behalf of, the Seller (depending which payment option you choose). You should also enter any gift card/vouchers/promo codes on this page. On receipt of your order, an authorisation will be created on your account which will refer to the Website brand. This will show on your bank statement as a reservation of funds which allocates the money to your order but will not be taken until your order has been picked and processed. In the event that your order cannot be fulfilled, a request will be sent to your bank to cancel the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon the cancellation of the payment.ORDER ACKNOWLEDGEMENT:
Following submission of your order you will be sent an automated order acknowledgement to the email address used to place the order. An order acknowledgement does not mean that your order has been accepted. All orders are subject to availability of the products and formal acceptance by the Seller (which is in the order confirmation).ORDER CONFIRMATION:
When your order has been picked, packed and is ready for delivery, you will receive an email confirming that the Seller has accepted your order. This is when a contract for you to purchase the goods from the Seller is formed. The contract to sell goods to you only relates to those goods listed in the confirmation email. By placing an order through the Website, you warrant that you are legally capable of entering into a binding contract.Did you find it helpful? Yes No
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- The Seller shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of the Seller 's failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.
- The Seller will not be liable for the following types of loss:
- loss of income or revenue; or
- waste of management or office time.
- Nothing in these terms and conditions is intended to exclude or limit the Seller 's liability for:
- death or personal injury caused by the Seller's negligence;
- fraud or fraudulent misrepresentation;
- Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
- defective products under the Consumer Protection Act 1987; or
- any other matter for which it would be illegal for the Seller to exclude or attempt to exclude its liability.
- Whilst the Seller adopts industry standard protections against computer viruses, it is not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.
Events outside our control
- The Seller will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside the Seller 's reasonable control (a "Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond the Seller 's reasonable control and includes (without limitation) the following:
- Strikes, lock-outs or other industrial action;
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster;
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- Impossibility of the use of public or private telecommunications networks; or
- The acts, decrees, legislation, regulations or restrictions of any government.
- In the event of a Force Majeure Event, the Seller 's performance is deemed to be suspended for the period that the Force Majeure Event continues, and the Seller will have an extension of time for performance for the duration of that period. The Seller will use its reasonable endeavours to: bring the Force Majeure Event to a close; find a solution by which its obligations to you may reasonably be performed despite the Force Majeure Event; or provide a refund for any products/services that cannot be delivered due to a Force Majeure Event.
- In response to government guidance and local lockdown rules, the Seller reserves the right to vary its in-store returns and exchanges policy where Customer access to changing rooms may be prohibited or otherwise limited. Please see in-store for details.
Written communications
Applicable laws require that some of the information or communications the Seller sends to you should be in writing. By accessing the Website, you accept that communication with the Seller will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that the Seller provides to you electronically comply with any legal requirement that such communications be in writing.Intellectual property rights
Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to the Seller (or a member of its group of companies), or are used with permission from the owner. The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.
Safety warning
Physical activities can be hazardous. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. The Seller recommends that you seek and take the advice of a suitably qualified person before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers' instructions and should likewise be inspected before use and properly maintained.
WEEE Regulations
- The Waste and Electrical and Electronic Equipment (WEEE) Directive is UK law.
- The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
- The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
- Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
- Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
- Distributors of Electrical Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
- We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product.
- For example, if a customer bought a new stopwatch/pedometer from us we would accept their stopwatch/pedometer and prevent it going into landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
- Under the WEEE regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
- Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from the normal household waste so that they can be recycled.
Our right to vary these terms and conditions
- The Seller reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from the Seller unless:
- any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
- the Seller notifies you of any changes to these terms and conditions before it accepts your order, in which case the Seller has the right to assume that you have accepted the change to the terms and conditions unless you notify the Seller to the contrary within seven (7) working days of receipt by you of the goods.
Governing law and jurisdiction
- These terms and conditions are subject to English law.
- The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions.
- Nothing in these terms and conditions is intended to affect your statutory rights.
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Send feedbackThanks for the feedback. We will improve this article.ComplaintsWe take Customer feedback very seriously and aim to deal with complaints as quickly and effectively as possible.
To raise an issue or to make a complaint relating to orders placed through the Website, please contact Customer Services. To assist us in dealing with your complaint, please detail all aspects of the complaint, including your order number and your preferred contact details.
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Send feedbackThanks for the feedback. We will improve this article.Fraud PreventionTo help us to prevent fraud, We may require documentation to verify a Customer’s details or may require a landline telephone number. Card Fraud is illegal, and perpetrators will be prosecuted.
The following documentation may be required to complete our due diligence checks –
Personal identification - Photo ID - (Passport, Driving License or Birth Certificate)
Front and back of all cards used on the account (Please remember to block out the middle 6 digits on the front of the card, and the 3 digit CVS on the back)
Failure to comply with the verification checks will result in the order being cancelled
We reserve the right to cancel any order we do not believe to be genuine
If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order
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Send feedbackThanks for the feedback. We will improve this article.Terms and ConditionsGieves and Hawkes (www.gievesandhawkes.com) is owned and operated by Gieves and Hawkes Retail Limited (co.11689077, VAT.GB456713967). Gieves and Hawkes Retail Limited is committed to ensuring that your privacy is protected. This privacy policy sets out how Gieves and Hawkes Retail Limited uses and protects any information that you give us when you use this website. Gieves and Hawkes Retail Limited may change this policy from time to time by updating this page.
Who we are
If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions. Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website.
You should save a copy of these terms and conditions for future reference and if you have any questions about the Website please contact Customer Services.
The following definitions are used in these terms:
Customer, you : You, the customer accessing and/or using the Website.
Website : www.gievesandhawkes.com
Seller, us, we : Gieves & Hawkes Retail Limited. Company Number 11689077. Registered office, Unit A, Brook Park East, Shirebrook, NG20 8RY
Website operator : Gieves & Hawkes Retail Limited. Company Number 11689077. Registered office, Unit A, Brook Park East, Shirebrook, NG20 8RY
Customer service : Contact usPlacing an order
ADD TO BAG: Select the product(s) you want to buy from the Website (including the size, colour (where applicable) and the quantity (the default will be one (1) unit and there is a limit of ninety nine (99) units per item. To order quantities greater than 99 units per item, please contact Customer Services who will be able to assist you with your order). Click 'Add to Bag'.
CHECKOUT: Once you have added all of the products you wish to order, click on the ‘My Bag’ icon in the top right hand corner. Review the contents of your bag and make sure all specifications meet your requirements then, click "Continue Securely".
ACCOUNT/GUEST: Enter your email address. If you already have an account, you will be asked to enter your password to log in, or you can choose to continue as a guest without logging in. If you do not have an account, you will be given the opportunity to register for an account or to continue as a guest.
DELIVERY: Select your preferred delivery method. Not all delivery options are available for all products.
PAYMENT: Select your preferred payment type on our secure payment page. Your payment will be collected from you by, or on behalf of, the Seller (depending which payment option you choose). You should also enter any gift card/vouchers/promo codes on this page. On receipt of your order, an authorisation will be created on your account which will refer to the Website brand. This will show on your bank statement as a reservation of funds which allocates the money to your order but will not be taken until your order has been picked and processed. In the event that your order cannot be fulfilled, a request will be sent to your bank to cancel the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon the cancellation of the payment.
ORDER ACKNOWLEDGEMENT: Following submission of your order you will be sent an automated order acknowledgement to the email address used to place the order. An order acknowledgement does not mean that your order has been accepted. All orders are subject to availability of the products and formal acceptance by the Seller (which is in the order confirmation).
ORDER CONFIRMATION: When your order has been picked, packed and is ready for delivery, you will receive an email confirming that the Seller has accepted your order. This is when a contract for you to purchase the goods from the Seller is formed. The contract to sell goods to you only relates to those goods listed in the confirmation email. By placing an order through the Website, you warrant that you are legally capable of entering into a binding contract.
General
Limitation of liability
- The Seller shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of the Seller 's failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.
- The Seller will not be liable for the following types of loss:
- loss of income or revenue; or
- waste of management or office time.
- Nothing in these terms and conditions is intended to exclude or limit the Seller 's liability for:
- death or personal injury caused by the Seller's negligence;
- fraud or fraudulent misrepresentation;
- Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
- defective products under the Consumer Protection Act 1987; or
- any other matter for which it would be illegal for the Seller to exclude or attempt to exclude its liability.
- Whilst the Seller adopts industry standard protections against computer viruses, it is not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.
Events outside our control
- The Seller will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside the Seller 's reasonable control (a "Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond the Seller 's reasonable control and includes (without limitation) the following:
- Strikes, lock-outs or other industrial action;
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster;
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- Impossibility of the use of public or private telecommunications networks; or
- The acts, decrees, legislation, regulations or restrictions of any government.
- In the event of a Force Majeure Event, the Seller 's performance is deemed to be suspended for the period that the Force Majeure Event continues, and the Seller will have an extension of time for performance for the duration of that period. The Seller will use its reasonable endeavours to: bring the Force Majeure Event to a close; find a solution by which its obligations to you may reasonably be performed despite the Force Majeure Event; or provide a refund for any products/services that cannot be delivered due to a Force Majeure Event.
- In response to government guidance and local lockdown rules, the Seller reserves the right to vary its in-store returns and exchanges policy where Customer access to changing rooms may be prohibited or otherwise limited. Please see in-store for details.
Written communications
Applicable laws require that some of the information or communications the Seller sends to you should be in writing. By accessing the Website, you accept that communication with the Seller will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that the Seller provides to you electronically comply with any legal requirement that such communications be in writing.Intellectual property rights
Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to the Seller (or a member of its group of companies), or are used with permission from the owner. The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.
Safety warning
Physical activities can be hazardous. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. The Seller recommends that you seek and take the advice of a suitably qualified person before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers' instructions and should likewise be inspected before use and properly maintained.
WEEE Regulations
- The Waste and Electrical and Electronic Equipment (WEEE) Directive is UK law.
- The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
- The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
- Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
- Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
- Distributors of Electrical Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
- We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product.
- For example, if a customer bought a new stopwatch/pedometer from us we would accept their stopwatch/pedometer and prevent it going into landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
- Under the WEEE regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
- Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from the normal household waste so that they can be recycled.
Our right to vary these terms and conditions
- The Seller reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from the Seller unless:
- any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
- the Seller notifies you of any changes to these terms and conditions before it accepts your order, in which case the Seller has the right to assume that you have accepted the change to the terms and conditions unless you notify the Seller to the contrary within seven (7) working days of receipt by you of the goods.
Governing law and jurisdiction
- These terms and conditions are subject to English law.
- The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions.
- Nothing in these terms and conditions is intended to affect your statutory rights.
Complaints
We take Customer feedback very seriously and aim to deal with complaints as quickly and effectively as possible.
To raise an issue or to make a complaint relating to orders placed through the Website, please contact Customer Services. To assist us in dealing with your complaint, please detail all aspects of the complaint, including your order number and your preferred contact details.Fraud Prevention
To help us to prevent fraud, We may require documentation to verify a Customer’s details or may require a landline telephone number. Card Fraud is illegal, and perpetrators will be prosecuted.
The following documentation may be required to complete our due diligence checks –
Personal identification - Photo ID - (Passport, Driving License or Birth Certificate)
Front and back of all cards used on the account (Please remember to block out the middle 6 digits on the front of the card, and the 3 digit CVS on the back)
Failure to comply with the verification checks will result in the order being cancelled
We reserve the right to cancel any order we do not believe to be genuine
If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the OrderDid you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.Did you find it helpful? Yes No
Send feedbackThanks for the feedback. We will improve this article.
-
Privacy And Cookies
Privacy And CookiesPrivacy Policy
Gieves and Hawkes (www.gievesandhawkes.com) is owned and operated by Gieves and Hawkes Retail Limited (co.11689077, VAT.GB456713967). Gieves and Hawkes Retail Limited is committed to ensuring that your privacy is protected. This privacy policy sets out how Gieves and Hawkes Retail Limited uses and protects any information that you give us when you use this website. Gieves and Hawkes Retail Limited may change this policy from time to time by updating this page.
We view the security of our customer's data as paramount. Any personal data you provide to us and from which you can be identified is stored securely and confidentially and is processed in accordance with applicable legislation and this privacy policy, which sets out what personal data we collect about you when you interact with us and how we use your data.
We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal data, including encrypting your information to applicable industry standards. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
So, you only need to look in one place to find out all you need to know about how the company collects and processes your personal information, this policy covers our Website, our stores and any correspondence you have with the Group (The Frasers Group) in relation to our retail offering.
Any changes we make to this policy will be reflected on this page and notified to you by email, where appropriate.Who we are?
As set out in our terms and conditions, this Website and the App are operated by Gieves & Hawkes Retail Limited, whose registered address is Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY
Gieves & Hawkes Retail Limited is the data controller in respect of information collected when you browse this Website and the App and purchase our products. If you have any queries regarding our use of personal information or this privacy policy, you can write to Data Protection: Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY or email to customerservices@gievesandhawkes.com.
Information we may hold about you
When you register to use our Website, purchase a product, register to receive our emails, apply for a job, or contact us, personal data you provide, such as your name, date of birth, contact details (including social media accounts), telephone number, transaction history, log in and payment information, will be collected.
When you browse our Website, whether or not you are registered, purchase a product, register to receive our emails, receive and open or click our emails, or make a job application, we and our partner advertising networks, advertisers and advertising affiliates (Third Party Advertisers), will collect user information such as your location, language, assumed gender, IP address, when you visited our Website, how you arrived on our Website, where you visit after our Website, the pages you visited, how long you spend browsing individual pages on our Website, any products you have viewed, purchased, or put in your basket, and the browser (where applicable) and device you used to access our Website.
In our premises, including our stores, we use CCTV and Facial Recognition Technology to monitor and record images for the purposes of security and health and safety, and store the images centrally. You can find further information on the Facial Recognition Technology we use and how your data is handled on www.facewatch.co.uk/privacy
In circumstances where you contact us by telephone, calls may be recorded for quality, training and security purposes. Calls may also be monitored without your consent in the following circumstances: to provide evidence of a business transaction; to prevent or detect a crime; to ensure that the Group complies with regulatory procedures; to see that quality standards or targets are being met; and to secure the effective operation of the telecom system.
How we may use your personal data
We may use your personal data in the following ways:
- to fulfil your order - we require your identification, contact and payment information to enable the relevant Group company to enter into a contract with you and are unable to do so without this information (please note that your details may need to be passed to another company within the Group and/or a third party, such as one of our couriers or one of their customs clearance agents, in order for them to supply or deliver the product that you ordered and certain products will be processed and delivered direct from some of our supplier partners either as part of our drop ship model or market place offering. We may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds, guarantees etc and to meet any legal obligations for the retention of transactional data).
- to tell you about similar products and services, or products and services that you ask us to send you information about, by email, post, mobile, telephone and/or through other digital means (depending on your stated preferences) including social media platforms;
- to provide you with services you request from us including, the sale and/or distribution of products made available to you through Direct Supply, including the administration of your Flannels Elite + Scheme;
- to register you on the Website or App (where this involves setting you up with an account, we will use your personal information to maintain and update your account (e.g. such as a change of address or change in your marketing preferences);
- to administer our Website and App;
- to analyse, and improve, the use of our Website, and retail offering, including how you move around our Website, App or retail stores;
- to administer any competition run by the Group. Please refer to the specific terms and conditions for each competition;
- to measure and analyse our advertising;
- to make suggestions and recommendations to you, other users of our Website and App, and users of the services of our Third Party Advertisers about products or services that may interest you or them;
- to keep in touch with you regarding your marketing preferences;
- to keep our Website, App and network safe and secure;
- to process payments, and detect and prevent fraudulent transactions and/or any other criminal activity (we may pass your details to a third party to carry out these functions); and
- to assess and process your job application.
We process this data where you have given us consent to use it, where it is necessary to perform our contract, to take steps at your request prior to entering into a contract, where required by law or in pursuit of our legitimate interests where these are not overridden by your rights and interests, such as to provide appropriate marketing and to maintain our services.
How long we keep your information
We will not keep your personal information for any purpose(s) for longer than is necessary and we will only retain the relevant personal information that is necessary in relation to the purpose.
We will retain the personal information you provided on registering an account on our Website or App or as part of our Flannels Elite + Scheme so long as that account remains in existence.
In the case of any contact you may have with our customer services department, we will retain those details for as long as is necessary to resolve your query and for a short period after the query is closed.
On making a purchase through our Website, we will retain certain limited personal information such as your name, email address and postal address until you ask us to update or delete those details for the purpose of reporting new and existing users to our affiliate advertisers.
If we are legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also retain some of your personal information for a limited period of time, even after you have closed your account.
We retain CCTV recordings centrally for up to 30 days, and for a longer period if they are relevant to an incident, complaint, investigation or legal proceedings. You can find information on the retention of any data collected via the Facial Recognition Technology we use on www.facewatch.co.uk/privacy
We will retain information relating to any job application for as long as it takes to process your application and, if it is unsuccessful, for an additional period of around 6 months. If your application is successful, your information will be retained in accordance with our staff privacy policy.
We will retain your information for a short time beyond the specified retention period, to allow for information to be reviewed and any deletion to take place.How we might share your personal data
We may share your personal data with other companies in the Group which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may also share your personal data with carefully selected third parties who assist us in providing you with products, advertisements and services. This will include the following types of third party:- Our professional advisers, including, without limitation, our insurers;
- Our suppliers, business partners and sub-contractors;
- Our Third Party Advertisers;
- Our Direct Supply partners, who will provide certain products/services directly to you and will require your personal data to process and deliver your order (including warehousing, order packing, delivery, returns and general administration);
- Our Direct Supply middleware providers, who operate the platform through which the order you place on this Website is shared with the relevant Direct Supply partner; and,
- Search engine and web analytics providers.
We will only share your personal data with third parties where it is necessary for them to provide us with the services we need.
In the event that we were to sell our business or assets, we may disclose your personal data to any prospective/actual purchaser and/or their advisers. We may also disclose your personal data where we are subject to a legal obligation to do so, in connection with the prevention or detection of crime, for the purpose of establishing, exercising or defending our legal rights, or where we consider that we receive a valid request for disclosure. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information or any other information we obtain about you, we are entitled do so.
Our Website and App may, from time to time, contain links to and from the websites of third parties or utilise a piece of software or a service which requires your personal information be shared with a third party. Please note that these third-party websites/providers have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.Where we store your personal data
The information that we collect from you may be transferred to, and stored outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, third party providers, including, Direct Supply partners and middleware providers. Where we do so, the third country's data protection laws will have been approved as adequate by the European Commission, or other applicable safeguards are in place.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, clicking the unsubscribe button on any communication we have sent to you, by accessing the customer preference centre or by contacting us.
Where you have consented to us using your personal data, you can withdraw that consent at any time.
If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it.
You also have the right, with some exceptions, to ask us to provide a copy of any personal data we hold about you. If you chose to exercise this right, then in certain circumstances any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
If you have a complaint about how we have handled your personal data, you may be able to ask us to restrict how we use your personal data while your complaint is resolved. In some circumstances you can ask us to erase your personal data if you withdraw your consent, it is no longer necessary for us to use your personal data, you object to the use of your personal data and we don't have a good reason to continue to use it, or we haven't handled your personal data in accordance with our obligations.
To exercise these rights, we need to be suitably satisfied of your identity and so may request you provide identification documents or confirm other details we may hold about your (such as a recent delivery reference or address).
If you have any queries or concerns regarding how we use your personal data, please write to Data Protection, Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY or email to customerservices@gievesandhawkes.com. If you are not happy with our response, you can contact the Information Commissioner's Office: https://ico.org.ukCookie Policy
This policy explains what cookies are, how we use them and how you can switch them off.
What are Cookies and other tracking technologies?
Cookies are small files which are stored on your internet browsing device (e.g. computer, tablet or phone) when you visit one of our websites, use our app, receive and open or click into our emails or see one of our adverts elsewhere on the internet. Cookies don't store personal details such as your credit card details, your name or your date of birth. They play an important role in helping us to enhance the usability and performance of our websites and your experience using them. Some cookies are also essential to enable you to move around our website and use its features. Other tracking technologies, like web beacons, clear GIFs, page tags and web bugs, are used to understand how people are using our services and to target advertising.
As well as the cookies we use on our website, we use cookies and similar technologies in our emails. These help us to understand whether you’ve opened an email and how you’ve interacted with it. If you don't want to accept cookies in emails, you can set your browser to restrict or reject cookies, or you can close the email before downloading any images or clicking on any links.
When you first use our Website, we will ask you to consent to our use of cookies and give you information about them. If you continue to browse our website and don't take steps to change your preferences, you are consenting to our use of cookies.What types of Cookies do we use?
Our Website uses session cookies and persistent cookies. Session cookies operate from the moment you enter the website until the moment you leave. Once you log off, session cookies are deleted. Persistent cookies will not be deleted after each session.
Strictly necessary cookies are essential to our website. If these are disabled, your experience on our website may be interrupted and you may not be able to use a shopping basket or make payment. Performance cookies collect anonymous data about visitors. We use the data to improve your future experience and identify issues that our users may be experiencing.
Functionality cookies customise the look and appearance of our Website. For example, a functionality cookie will remember your username and language preferences next time you visit.
Targeting or advertising cookies deliver advertisements which are tailored to your web activity. A targeting cookie tracks what you click on whilst on our website and may share details of what you click on with other organisations (such as advertisers). These cookies can also help us to measure the effectiveness of an advertising campaign.
Third party cookies may be used on our website by approved organisations to provide services on our website.
A list of all the cookies that we, our advertising network and technology partners use can be found in our cookie list details below.How we use Cookies and other tracking technologies
We use a combination of our own cookies, third party cookies and other tracking technologies to enhance your browsing experience and to enable our website and app to function efficiently. We use cookies to:
- enable you to set up an account, place orders and make payments
- remember items you place into your shopping basket
- remember items you have been looking at so that you can quickly and easily go back to an item you looked at previously
- enhance and personalise your shopping experience
The default setting on your web browser is to prohibit cookies, but you may have changed this during the installation process. You can also choose which cookies the Group places on your computer when you access our website and can manage this in our preference centre. Further information on cookies, including instructions on how to amend your browser settings to turn off cookies, is available widely online. However, if you disable or delete certain cookies you may not be able to shop or access important parts of our website.
Cookie List:
Cookie/tracking technology name
Category [strictly necessary, performance, functionality, third party] Purpose
Criteo, Facebook and Google
Third party
These partners use cookies to provide you with personalised adverts when you visit other selected websites. Banner advertising appears on websites which we are affiliated with and we use the information we have learned from cookies to tailor this advertising to things we think you will like, based on your browsing history on our website.
Affiliate Window and Google
Third Party
Sometimes we'll advertise on third party websites. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable.
User Replay
Third Party
These cookies enable us to track individual customer journeys on our website (excluding any checkout pages) which are used to identify and fix bugs to make the online experience better for customers.
Google Analytics
Third Party
Google Analytics uses these cookies to discover when you first visited our site, how often you come back and how long you spend shopping. The information stored by these cookies can be seen only by the relevant teams at The Flannels Group Limited and Google and never shows any confidential information, we also use Google Analytics to track the performance of our website. For more information on the use of Google Analytics, please see:
Facebook, Twitter, Instagram and YouTube
Third Party
Social sharing, social login and other social media services we offer are run by other companies. These companies may drop cookies on your computer when you use them on our site or if you are already logged in to them.
Crazy Egg
Third Party
These cookies allow our partner CrazyEgg to collect anonymous usage data which we use to make our website easier to use.
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Strictly Necessary
These cookies are used to allow you to add to your basket and place orders and allow us to recognise registered customers
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Functionality
These cookies are used to remember your selected preferences and what messages you have already seen so they aren’t shown again.
ak_bmsc, TS01a19d95
Functionality
These cookies are used to protect our website against bots.
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Functionality These cookies are used to remember your selected preferences and what messages you have already seen so they aren’t shown again.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
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