Returns

  • Returns & Exchange Policy At Gieves and Hawkes, we want you to be completely satisfied with your purchase. If for any reason you're not happy, ...
  • Right to Return Full-Price Items: You can return full-price items within 28 days of purchase. All goods must be returned unused, in t...
  • How to Return To Return an Item: Please see the address below to return your unwanted items to, within the relevant return period (...
  • Return Shipping It is the customer's responsibility to pay for all carriage and costs incurred when returning goods. We recommend usi...
  • Return Exceptions Personalized or Custom Items: These items cannot be returned or exchanged unless they are faulty. This includes any t...

Refunds & Exchanges

  • Refunds Refund Process: We will only refund the value of the goods returned. No carriage costs will be refunded unless previo...
  • Exchanges We do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, you wi...